Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.
SICA Mobile is not a bank. SICA Mobile is a financial technology company. Banking services provided by Mbanq’s Bank partners.
Equal Employment Opportunity!
It is the policy of SICA Mobile to provide equal employment opportunities in accordance with applicable laws and regulations. SICA Mobile provides equal employment opportunity to individuals who are qualified to perform essential job requirements and will not discriminate against applicants or employees in consideration of employment or during employment because of their race, color, sex, sexual orientation, gender identity, religion, national origin, age, veteran status or military service, physical or mental disability, genetic information, or any other legally protected status.
SICA Mobile administers its personnel actions, policies, programs, and practices in a non-discriminatory manner. This applies to every aspect of the employment relationship, including actions such as recruiting, hiring, training, compensation, work assignment, promotion, inter departmental transfer and termination. Employment decisions are based only on valid job requirements.
Managers and supervisors are responsible for implementing and administering this policy, for maintaining a work environment free from unlawful discrimination, and for promptly identifying and resolving any problem area regarding equal employment opportunity.
In addition to providing equal employment opportunities, it is SICA Mobile’s policy to undertake special efforts to:
Develop and support educational programs and recruiting sources and practices that facilitate employment and advancement of qualified minorities, women, veterans and individuals with disabilities; Assure a work environment free from harassment on the basis of race, color, religion, sex, national origin, disability, veteran status or other protected status; and Make reasonable accommodations that allow disabled individuals to apply and be considered for employment and allow employees to perform the essential functions of their jobs.
Employees and job applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:
(1) Filing a complaint.
(2) Assisting in or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State, or local law requiring equal employment opportunity.
(3) Opposing any act or practice made unlawful by any Federal, State or local law requiring equal employment opportunity; or
(4) Exercising any other right protected by any Federal, State or local law requiring equal employment opportunity.
Individuals who believe they have been subjected to prohibited discrimination, harassment or other mistreatment should report the incident to their supervisors, higher management, or the People Resource Center. Complaints will be investigated and handled as confidentially as possible, without fear of reprisal.
For More Information about employment, please contact our People Resource Center, 1 877 218 7692.
At SICA Mobile, we are committed to providing excellent service to all our customers. However, we understand that there may be occasions when you are not entirely satisfied with our products or services. In such instances, we encourage you to bring your concerns to our attention so that we can address them promptly and effectively. This Complaint Procedure outlines the steps you can take to file a complaint and the process we follow to resolve it.
Filing a Complaint:
If you have a complaint or concern, you can contact us through one of the following channels:
Online: Visit our website and navigate to the “Contact Us” or “Customer Support” section to submit your complaint electronically.
Phone: Call our customer service hotline to speak with a representative who will assist you in filing your complaint.
When filing a complaint, please provide as much detail as possible, including your name, contact information, account details (if applicable), and a description of the issue you are experiencing. This information will help us investigate and resolve your complaint in a timely manner.
Acknowledgement of Complaint:
Upon receiving your complaint, we will acknowledge receipt within 1-2 business days. This acknowledgment will include a reference number for your complaint and an estimated timeline for resolution.
Investigation and Resolution:
Our dedicated team will conduct a thorough investigation into your complaint to understand the nature of the issue and determine the appropriate course of action. We will keep you informed of the progress of our investigation and provide updates on the status of your complaint.
Resolution and Response:
Once we have completed our investigation, we will provide you with a written response outlining our findings and any remedial actions taken to address your complaint. If you are dissatisfied with our response, you may request a review of your complaint by a senior member of our management team.
Escalation and Regulatory Assistance:
If you are still not satisfied with the outcome of your complaint, you may escalate the matter to our regulatory authority or seek assistance from an independent ombudsman or dispute resolution service. We will provide you with information on how to escalate your complaint and assist you throughout the process.
Conclusion:
At SICA Mobile, we take complaints seriously and are committed to resolving them promptly and fairly. We value your feedback and use it to improve our products and services continually. If you have any questions or concerns about our Complaint Introduction and Procedure, please don’t hesitate to contact us.
Thank you for choosing SICA Mobile.
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