Client: You agree to transact business with SICA Mobile electronically. By submitting your information to set up any of our accounts, you acknowledge and agree that clicking or tapping the “Sign Up,” “Continue,” “Submit” or similar button to affect such submission is an electronic signature and is valid evidence of your consent to be legally bound by this Agreement and such subsequent terms as may govern the use of SICA Mobile’s services. The use of an electronic version of any document fully satisfies any requirement that the document be provided to you in writing. You accept notice by electronic means as reasonable and proper notice, for the purpose of any and all laws, rules, and regulations. You acknowledge and agree that SICA Mobile may modify this Agreement from time to time and you agree to check the Website from time to time for the most up-to-date Agreement. The electronically stored copy of this Agreement is considered a complete, valid, authentic, and enforceable record of the Agreement, admissible in judicial or administrative proceedings to the same extent as if the documents and records were originally generated and maintained in printed form. You agree not to contest the admissibility or enforceability of SICA Mobile’s electronically stored copy of the Agreement.
Phone Calls: You agree that, by providing information SICA Mobile requests to set up, apply to set up, or maintain any of our accounts, or by downloading any App, SICA Mobile including its third-party service providers may contact you either (i) via mail, phone, or email, fax, or other details you have provided, or (ii) via any other form of electronic or other communications facility available via the Platform or a third-party service provider such as “chat”, “voice”, or messaging functionality.
If you provide us with a phone number: (a) you represent and warrant that the number you provide is your phone number, and you will promptly notify us if that changes, and (b) you consent to receive calls (including text messages) made to that phone number that may be prerecorded or completed with an automatic telephone dialing system (automated calls) for purposes including but not limited to providing
account-related communications (including security alerts), investigating or preventing fraud, or collecting amounts owed to SICA Mobile. We may share your number with third parties that provide us with services in connection with any of the foregoing purposes, including but not limited to debt collectors. You understand that message, telephone minute, and data rates may apply for calls made to a mobile phone
number. You may opt out at any time from receiving these types of calls orally or in writing to customersupport@sicamobile.com. Please note, even if you opt out, we may still make other calls to you as permitted by law.
Consent to Electronic Delivery of Documents: I Consent to: By agreeing to electronic delivery, you are giving your informed consent to the electronic delivery of all Account Documents. “Account Documents” include notices, disclosures, current and future account statements, regulatory and shareholder communications (such as prospectuses, proxy solicitations, and privacy notices), trade confirmations, tax-related documents, and any other information, documents, data, and records regarding your account, this Agreement (including amendments to this Agreement), and the agreements and disclosures governing the services delivered or provided to you by SICA Mobile, the issuers of the securities or other property in which you invest, and any other parties. You agree that you can access, view, download, save, and print any Account Documents you receive via electronic delivery for your records.
Electronic Delivery System: You acknowledge that SICA Mobile’s primary methods of communication with you include (1) posting information on our website, (2) providing information via the App, (3) sending email(s) to your email address of record, and, to the extent required by law, (4) providing you with notice(s) that will direct you to the Platform where you can read and print such information. Unless otherwise required by law, we reserve the right to post Account Documents on the Website without providing notice to you. Further, we reserve the right to send Account Documents to your postal or email address of record, or via the Platform. You agree that all Account Documents provided to you in any of the foregoing manners are considered delivered to you personally when sent or posted by SICA Mobile whether you receive it or not.
All email notifications regarding Account Documents will be sent to your email address of record. You agree to maintain the email address that you have provided to SICA Mobile until you provide us with a new one. You understand that email messages may fail to be transmitted promptly or properly, including being delivered to SPAM folders. You further understand that it is your sole responsibility to ensure that
any emails from SICA Mobile or its Affiliates are not marked as SPAM. Regardless of whether you receive email notification, you agree to check the Website regularly to avoid missing any information, including amendments or supplements to this Agreement, or time-sensitive or otherwise important communications. If you authorize someone else to access the email account you have provided to SICA Mobile, you agree to tell them to share the Account Documents with you promptly, and you accept the risk that they will see your sensitive information. You understand that if you use a work email address or computing or communications device, your employer or other employees may have access to the Account Documents.
Additionally, you acknowledge that the Internet is not a secure network and agree that you will not send any confidential information, including Account numbers or passwords, in any unencrypted emails. You also understand that communications transmitted over the Internet may be accessed by unauthorized or unintended third parties and agree not to hold SICA Mobile, its Affiliates, and SICA Mobile and its Affiliates’ respective officers and employees harmless for any such access regardless of the cause.
You agree to promptly and carefully review all Account Documents when they are delivered and notify SICA Mobile in writing within five days of delivery if you object to the information provided (or other such times specified therein). If you fail to object in writing within such time, SICA Mobile is entitled to treat such information as accurate and conclusive. You will contact SICA Mobile to report any problems with accessing the Account Documents.
Any Costs: Potential costs associated with the electronic delivery of Account Documents may include charges from Internet access providers and telephone companies, and you agree to bear these costs. SICA Mobile will not charge you additional online access fees for receiving electronic delivery of Account Documents.
Archival: Upon your request, you may obtain electronic copies of account statements and trade confirmations, subject to availability.
Revocation of your Consent: Consent to electronic delivery of documents is required to establish and maintain an Account with SICA Mobile. Subject to the terms of this Agreement, you may revoke or restrict your consent to electronic delivery of Account Documents at any time by notifying us in writing of your intention to do so. However, you understand that if you revoke or restrict your consent to electronic delivery of Account Documents, SICA Mobile has the right to restrict and/or close your Account and terminate your access to any of our services. SICA Mobile may elect to deliver Account Documents by other means, including paper delivery via postal mail, which will not revoke or otherwise affect your consent. You understand that neither your revocation or restriction of consent nor SICA Mobile’s delivery of paper copies of Account Documents will affect the legal effectiveness or validity of any electronic communication provided while your consent was in effect.
Duration of Consent: Your consent to receive electronic delivery of Account Documents will be effective immediately and will remain in effect unless and until either you or SICA Mobile revokes it. You understand that it may take up to three to four Business Days to process a revocation of consent to electronic delivery, and that you may receive electronic notifications until such a consent is processed.
Hardware and Software Requirements: You understand that to receive electronic deliveries, you must have access to a computer or Mobile Device with Internet access, a valid email address, and the ability to download such applications as SICA Mobile may specify and to which you have access. You also understand that if you wish to download, print, or save any information you wish to retain, you must have access to a printer or other device to do so.
Consent and Representations: You hereby agree that you have carefully read the above information regarding informed consent to electronic delivery and fully understand the implications thereof. Additionally, you hereby agree to all conditions outlined above with respect to electronic delivery of any Account Document. You will maintain a valid email address and continue to have access to the Internet. If your email address changes, you agree to immediately notify SICA Mobile of your new email address in writing.
Monitoring and Recording of Communications: You understand and agree that SICA Mobile may record and monitor any telephone or electronic communications with you. Unless otherwise agreed in writing in advance, SICA Mobile does not consent to the recording of telephone conversations by any third party or by you. You acknowledge and understand that not all telephone or electronic communications are recorded by SICA Mobile, and SICA Mobile does not guarantee that recordings of any telephone or electronic communications will be retained or capable of being retrieved.
Law Governing Agreement: This Agreement and all transactions made in any of your Accounts shall be governed by the laws of the State of Delaware and New Jersey (regardless of the choice of law rules thereof), except to the extent governed by the federal securities laws, FINRA Rules, and the regulations, customs and usage of the exchanges or market (and its clearing house) on which transactions are executed.
SICA Mobile’s Complaint procedure:
At SICA Mobile, we are committed to providing excellent service to all our customers. However, we understand that there may be occasions when you are not entirely satisfied with our products or services. In such instances, we encourage you to bring your concerns to our attention so that we can address them promptly and effectively. This Complaint Procedure outlines the steps you can take to file a complaint and the process we follow to resolve it.
Filing a Complaint:
If you have a complaint or concern, you can contact us through one of the following channels:
When filing a complaint, please provide as much detail as possible, including your name, contact information, account details (if applicable), and a description of the issue you are experiencing. This information will help us investigate and resolve your complaint in a timely manner.
Acknowledgement of Complaint:
Upon receiving your complaint, we will acknowledge receipt within 1-2 business days. This acknowledgment will include a reference number for your complaint and an estimated timeline for resolution.
Investigation and Resolution:
Our dedicated team will conduct a thorough investigation into your complaint to understand the nature of the issue and determine the appropriate course of action. We will keep you informed of the progress of our investigation and provide updates on the status of your complaint.
Resolution and Response:
Once we have completed our investigation, we will provide you with a written response outlining our findings and any remedial actions taken to address your complaint. If you are dissatisfied with our response, you may request a review of your complaint by a senior member of our management team.
Escalation and Regulatory Assistance:
If you are still not satisfied with the outcome of your complaint, you may escalate the matter to our regulatory authority or seek assistance from an independent ombudsman or dispute resolution service. We will provide you with information on how to escalate your complaint and assist you throughout the process.
Conclusion:
At SICA Mobile, we take complaints seriously and are committed to resolving them promptly and fairly. We value your feedback and use it to improve our products and services continually. If you have any questions or concerns about our Complaint Introduction and Procedure, please don’t hesitate to contact us.
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